Should I back-up my phone before sending it in?

Please ensure all data has been backed-up, and "Find My iPhone" has been disabled before sending it in. Service centre do not provide data back-up services, unit will be erased upon send-in.

Learn more about backing up your device here -

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  • Avatar
    Jeguru Arumugam

    Is it compulsory for the service personnel to erase data just for battery replacement?

  • Avatar
    Kingston Tang

    Most of the time, data are preserved. However, during battery replacement the device may require to restore. Backing up your device is always a good habit.

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