My device does not power on. Can I trade it in?

No, not through this trade in trade up program.

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8 Comments

  • Avatar
    Aisyatul Waheeda

    if its just the screen that didn't function, but when its being connected to the iTunes in laptop, it worked. is it still can be trade in ?

  • Avatar
    Ahmad Syazwan Nasaruddin

    Hi Aisyatul,
    For no display unit, eventhough the phone is still functioning, it would not be eligible for the trade in trade up program. Some requirements for eligibility is for the unit to be performing basic operation, example, can go into settings to see the Serial Number and IMEI. Since the Display is blank, it is not possible to do this and hence put it to be not eligible. Apologize for inconvenience caused. Hope this clarify your concern. Thanks.

  • Avatar
    Ah Chang

    i got an old 2011 Macbook Pro 13" everything is working fine, it is just the battery is sort of dead, the device itself is not able to turn on if without the power connection through the power plug. Is this still eligible for the trade in? If not I will donate it to a local church/orphanage.

  • Avatar
    Nadia Nur Izzana

    My iPhone 4 is not in its best condition but still can be used. Is it possible to join the trade in programme?

  • Avatar
    Ahmad Syazwan Nasaruddin

    Hi Nadia Nur Izzana,
    iPhone 4 model is eligible for the trade-in program. However, the unit must be in an excellent condition. Kindly visit the nearest Machines Outlet in order for them to evaluate the unit for trade-in eligibility and determine the value. Thanks.

  • Avatar
    Amir aiman Abdul karim

    can i trade in with working iphone 5, but my screen is cracked?

  • Avatar
    Kelvin Lee

    My iPhone 6 64gb screen lower right abit cracked, possible to trade in ???Thanks

  • Avatar
    Ahmad Syazwan Nasaruddin

    Hi Kelvin Lee,
    For your case, an iPhone having minor screen crack, it would not be eligible for the trade-in program. Thanks.

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