The replacement program will not cover for any cosmetic damage during repairs. Our agent will make sure the dent, scratches, crack and cosmetic damage are checked during your visit to our service centres.
Protective film such as tempered glass will be removed and it is not covered under this program.
The replacement is subject to the physical condition and functionality of your iPhone. For example, if your iPhone has a cracked screen or another hardware issue, there may be additional cost associated with the repair.